2013 – 2016

Global Management Contract for the Chadian Water Company (STE)

Full initial assessment of staff organization and capacities and definition of an extensive training program



The World Bank funded PADUR aims at enhancing the performances of the Chad Water Utility – Société Tchadienne des Eaux through the recruitment of a service contractor for a 3 year period. The project focuses specifically on the improvement of technical, financial and organizational management of the water utility in order to improve access to drinking water in N’Djamena and 9 other production centers.

The main expected outcomes as part of this project is endowing STE with the capacity for managing its activities in optimal conditions based on activities such as:

  • Developing productivity and qualification of the personnel
  • Increase the number of urban population having access to drinking water


Project Description

GIS provided services as part of the following outputs:

  • Output 1: Training of STE technical and managerial staff
  • Output 2: Borehole rehabilitation and reinforcement of production monitoring
  • Output 6: Technical assistance for the creation of a call centre and a claim management system
  • Output 7: Technical assistance on the elaboration of a communication plan
  • Output 8: Technical assistance on the implementation of customer satisfaction surveys
  • Output 9: GIS implementation for water supply networks
  • Output 10: Elaboration and implementation of performance indicators for STE